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Registration openSpecialised
Complaint Handling for MDA Liaison Officers
A three-day specialised course for complaint-handling and liaison officers in MDAs: intake, investigation, resolution and reporting to the required public-service standards.
Register- Starts
- 20 Oct 2026
- Ends
- 22 Oct 2026
- Venue
- Kenya School of Government, Lower Kabete, Nairobi
- Delivery
- Hybrid
- Places
- 40 of 40 left
- Fee
- KES 25,000
Designed for officers who own the complaints desk in a Ministry, Department, Agency or county government, and for institutions building a certified complaints-handling function.
The course covers complaint intake and acknowledgement standards, investigation planning and evidence, remedies and escalation to the Commission, and the quarterly resolution reporting expected of public institutions.
Delivery is hybrid over three days; the fee covers materials and certification of completion. Class size is capped at forty participants.