Who we are
The Commission on Administrative Justice (Office of the Ombudsman) is the data controller for personal information you provide through this website, in line with the Data Protection Act, 2019.
What we collect
When you file a complaint, make an ATI request or contact us, we collect the details you provide — such as your name, contact information, National ID and the substance of your complaint — so we can act on it.
How we use it
We use your information only to handle your complaint, communicate with you, and meet our statutory functions. We do not sell your data. Information may be shared with the public body concerned strictly to resolve your complaint.
How long we keep it
Complaint records are retained in accordance with the Commission's records-retention schedule and the Public Archives Act. After the retention period, records are appraised for archival or secure destruction.
Your rights
You have the right to access your personal data, to ask us to correct it, and to lodge a complaint with the Office of the Data Protection Commissioner. Contact us to exercise these rights.
Last updated 1 Jun 2026.