Complaints
File a complaint
Tell us about your experience with a public body. We'll check it's something we can handle, then guide you through a short form.
- Free to file
- Takes about 5 minutes
- Your data is protected
Have you lodged this complaint with the Commission before?
Ask us this now rather than at the end. If the Commission already has this matter, we can match the two immediately instead of opening a second file.
Have you lodged this complaint with the Commission before?
Before you start: is this a complaint we can handle?
A quick check saves you time and helps us route your complaint to the right place.
We can usually help with
- Delay, inaction or failure to provide a public service
- Unfair, unlawful or unresponsive administrative action
- Abuse of power, discourtesy or maladministration
- Failure to give reasons for a decision
- Denial of access to information held by a public body
We cannot handle
- Matters before a court or already decided by a court
- Private disputes between individuals or companies
- Issues outside Kenya's public sector
- Employment grievances with a defined statutory tribunal
Is your complaint about a public body or public officer in Kenya?