Office of the Ombudsman · Republic of Kenya
Hata Mnyonge ana Haki— Even the weak have rights
Kept waiting, denied information or treated unfairly by a public office? We hold them to account.
The Commission on Administrative Justice takes up complaints against national and county government offices, and protects your right to information. Free and confidential, in English or Kiswahili.
Or call 0800 221 349 (free) · walk into any of our nine offices countrywide · track an existing complaint
- Article 47 · Constitution of Kenya
- Commission on Administrative Justice Act, 2011
- Access to Information Act, 2016
- Fair Administrative Action Act, 2015
- 9 offices · 47 counties
- Free · Confidential · Independent
Our impact
Accountability, by the numbers
- Complaints resolved182,400+
since 2011
- Public bodies monitored1,160
MDAs & counties
- Avg. resolution time47 days
down from 68
What we do
Services for citizens and institutions
The Commission is an independent constitutional office. We take no side but the citizen's, we charge nothing, and we answer to Parliament — not to the body you are complaining about.
Every person has the right to administrative action that is expeditious, efficient, lawful, reasonable and procedurally fair.
Every complaint begins with someone being listened to.
The Commission Secretary on air · Mayian FM, Nairobi
- 01
File a complaint
Delay, unfair treatment, abuse of power or poor service by a public body — free, online or in person.
- 02
Refused information?
Ask for a review when a public body refuses, ignores or delays your Access to Information request.
- 03
Track your complaint
Use the complaint reference you were given to see where your file has reached.
- 04
Report anonymously
Raise a matter without giving your name, and follow it through a private anonymous inbox.
- 05
Know your rights
Plain answers on what we can take up, how long it takes and what happens after you file.
- 06
Ombudsman Academy
Short courses on administrative justice and access to information, open to the public.
Newsroom
Latest news
Press release11 Jun 2026Ombudsman launches service-charter review across 47 counties
A nationwide exercise will assess whether county service charters reflect citizens' real experience at the service counter, beginning in Mombasa and Kisumu.
Read more · 3 min
Speech3 Jun 2026Chairperson's address: dignity at the service counter
Speaking at Public Service Week, the Chairperson called for administrative justice to be measured by the experience of the most vulnerable citizen, not the average.
Read more · 6 min
Notice27 May 2026New Mombasa regional office opens to serve the coast region
Residents of the coastal counties can now file complaints and ATI requests in person without travelling to Nairobi, as the Commission expands its regional footprint.
Read more · 2 min
Calendar
Upcoming events
No upcoming events at the moment — see the full calendar for past forums and clinics.
Follow the Commission
From our channels
The Office of the Ombudsman's official accounts — outreach, notices and the work of the week, as it happens.
Working together
Partners & stakeholders
The institutions that support the Commission's work — disclosed proactively.
Takes about 10 minutes