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Republic of Kenya · An independent Constitutional Commission

0800 221 349

Get in touch

Our offices and Huduma desks

Walk in to file a complaint, follow one up or ask for help. Walk-in complaints are registered exactly as those filed online, and every visit is free.

9 offices · 12 Huduma desks

Head office

The Commission's headquarters

Nairobi

Head Office — Nairobi

Head office
Address
West End Towers, 2nd Floor, Waiyaki Way, Westlands. P.O. Box 20414-00200, Nairobi
Phone
020 22700000800 221 349 (toll free)
Email
info@ombudsman.go.ke
Hours
Mon–Fri, 8:00–17:00
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Regional offices

Closer to where you are

Each regional office takes complaints for its region and works them exactly as Nairobi does.

The Vice Chairperson standing with uniformed chiefs and assistant chiefs in front of the Commission's outreach tent.
The Commission at work

Beyond the office door

No office near you? We come to you

The Commission Vice Chairperson, Ms Dorothy Jemator, with National Government Administration Officers from Kegugoya during an outreach activity.

Photograph: Commission on Administrative Justice

Huduma Centres

Commission desks at Huduma Centres

An officer of the Commission sits at these Huduma Centres to take complaints and answer questions about one already filed.

Prefer to file online?The complaint form gives you a reference at once, and you can track it from anywhere.