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Your rights when dealing with a public office
Fair, lawful and timely administrative action is your constitutional right under Article 47.
Last updated 21 Aug 2026
In short
This guide explains, in plain language, what you need to know and the steps to take. If anything is unclear, you can always contact us for help.
What the law says
The Constitution of Kenya (Article 47) and the relevant Acts give you specific rights when dealing with public bodies. The Commission exists to make those rights real and enforceable.
What to do
Gather the details of your issue — dates, names, reference numbers and any documents. Then use the relevant online form. You'll receive a reference number to track progress.
Ready to act?
Related guides
- Is my complaint eligible? Common reasons we cannot proceedCourt matters, private disputes and issues outside Kenya's public sector fall outside our mandate.
- How to make an Access to Information requestStep-by-step: what to ask for, who to ask, the 21-day clock and what to do if you're refused.
- What the Office of the Ombudsman can — and cannot — help withA plain-language guide to our mandate, so you know whether your issue is one we can act on.