Help & guidance
Frequently asked questions
Short answers to what people ask the Commission most — about filing a complaint, what happens next, access to information and where to find us.
Filing a complaint
After you file
Anonymous complaints
Offices & Huduma desks
Guides
Step-by-step guides
Longer, plain-language walk-throughs of your rights and how to use them.
Is my complaint eligible? Common reasons we cannot proceed
Court matters, private disputes and issues outside Kenya's public sector fall outside our mandate.
Read the guideYour rights when dealing with a public office
Fair, lawful and timely administrative action is your constitutional right under Article 47.
Read the guideHow to make an Access to Information request
Step-by-step: what to ask for, who to ask, the 21-day clock and what to do if you're refused.
Read the guideWhat the Office of the Ombudsman can — and cannot — help with
A plain-language guide to our mandate, so you know whether your issue is one we can act on.
Read the guide
Still stuck?
Talk to a person. The line is free from any network in Kenya, in English or Kiswahili.