About us
Strategic objectives
What the Commission has committed to deliver under its Strategic Plan — each objective under the key result area it serves, with the strategies it is pursued through.
The plan
Our objectives
Strategic Plan 2019–2023
The Commission is preparing its next Strategic Plan. Until it is adopted, these are the objectives of the Strategic Plan 2019–2023, which continue to guide the Commission's work.
- 01
To strengthen public service systems, processes, procedures and practices
Key result area 1 — Resolution of public complaints. Answers the inefficient administrative systems, processes, procedures and practices in the public sector.
Strategies
- Resolve public complaints
- Promote and mainstream best practices and standards
- Provide proposals on the improvement of public administration
- 02
To strengthen complaints handling capacity in the public sector
Key result area 1 — Resolution of public complaints. Answers the inadequate capacity in the management of public complaints.
Strategies
- Facilitate and build complaints handling capacity
- Promote the use of alternative dispute resolution
- 03
To promote disclosure of information within the public and private sectors
Key result area 2 — Oversight and enforcement of access to information. Answers inadequate access to information and a culture of secrecy within the public and private sectors.
Strategies
- Enforce access to information
- Promote open governance
- Monitor Kenya's compliance with international access-to-information obligations
- 04
To strengthen the framework on access to information
Key result area 2 — Oversight and enforcement of access to information. Answers the inadequate framework on access to information.
Strategies
- Strengthen the records management framework
- Strengthen the existing policy and legal framework
- 05
To enhance awareness and understanding of the Commission's mandate
Key result area 3 — Public education, awareness and visibility. Answers insufficient public education and awareness of the Commission's mandate.
Strategies
- Undertake public education and awareness
- Enhance the Commission's corporate image and visibility
- 06
To strengthen the capacity of the Commission to deliver effectively on its mandate
Key result area 4 — Institutional strengthening and capacity building. Answers inadequate institutional capacity.
Strategies
- Strengthen the institutional policy and legal framework
- Strengthen the audit and risk management framework
- Improve the performance management framework, staff capacity and the work environment
- Ensure compliance with statutory obligations
- Strengthen the physical infrastructure and the security of office assets
- Use technology innovatively
- Strengthen supply chain management
- Strengthen financial management systems
- 07
To mobilise adequate resources
Key result area 4 — Institutional strengthening and capacity building. Answers inadequate institutional capacity.
Strategies
- Strengthen resource mobilisation — a resource mobilisation function, enhanced budgetary allocations and development-partner support
About the Commission
Keep reading
- Our mandateWhat the Constitution and the CAJ Act ask of the Commission.
- HistoryFrom the 2011 Act to today — the Commission's milestones.
- Vision, mission & valuesWhere we are going, what we do, and the five values that guide us.
- Org structureThe Commission, the secretariat and the five departments.
- LeadershipThe Commissioners and the secretariat who lead the work.
- Service charterThe services we offer, the standard you can expect and how long each takes.