About us
Vision, mission & core values
Where the Commission is going, what it does to get there, and the values it holds itself to along the way.
Our vision
A society that upholds administrative justice and access to information.
Our mission
To enforce administrative justice and access to information through complaints resolution and public education, for efficient and effective service delivery.
Core values
What guides our work
The standard every officer of the Commission works to — and the one you are entitled to expect.
- 01
Responsiveness
We acknowledge promptly, keep people informed and act within the timelines we publish.
- 02
Independence
We decide on the facts and the law alone — free of direction from any person or authority.
- 03
Fairness
Every side is heard and every complaint is weighed without fear, favour or bias.
- 04
Transparency
We explain what we do and why, and publish our work for the public to see.
- 05
Integrity
We act honestly and transparently, and hold ourselves to the standard we ask of public bodies.
About the Commission
Keep reading
- Our mandateWhat the Constitution and the CAJ Act ask of the Commission.
- HistoryFrom the 2011 Act to today — the Commission's milestones.
- Strategic objectivesWhat the current Strategic Plan commits the Commission to deliver.
- Org structureThe Commission, the secretariat and the five departments.
- LeadershipThe Commissioners and the secretariat who lead the work.
- Service charterThe services we offer, the standard you can expect and how long each takes.