At a glance
How we are organised
Select a department to read what it does and who leads it.
- The Commission
Mr. Charles Dulo, EBS
Ms. Dorothy Jemator Kimengech
Hon. Charles Njagua Kanyi
Commission Secretary / CEOMs. Naisiae Paloshe TobikoCommission Secretary / Chief Executive Officer
Corporate ServicesDan KaromoDirector, Corporate Services4 units
Finance and AccountsJoseph Kimathi
Supply Chain ManagementGeorge Ngiri- Human Resource and AdministrationPeggy Ngaira
Information Communication and TechnologyFlora Ngonze
- Complaints, Investigations and Legal ServicesHon. Charles Njagua KanyiCommissioner in Charge of Complaints & Investigations
2 units
Investigations DivisionMorine Akinyi
Complaints, Legal Services and Regional CoordinationSarah Muthiga
Public Education, Advocacy and Corporate CommunicationsOsman MohamedDirector, Public Education, Advocacy and Corporate CommunicationsAlso in this department
Sammy CheboiAssistant Director, Public Education, Advocacy and Corporate Communications
Also in the secretariat
Offices that report within the secretariat and are not drawn under a department above.
- Internal Audit and RiskAmos Musundi · Assistant Director, Internal Audit and Risk
Departments
What each department does
Each department's mandate, the officer who leads it, everything it is responsible for, and the units that sit under it.
Head of department
Dan Karomo
Director, Corporate Services
Mandate
Human resource, finance, administration and ICT — the support functions behind the Commission's work.
What it does
9 responsibilities- Coordinating the provision of efficient and effective corporate support services to the Commission
- Coordinating the development, review and implementation of finance and accounts, human resource, administration and ICT policies, strategies, procedures, and guidelines for the Commission’s effective performance
- Ensuring financial prudence and discipline for financial accounting, planning, budgeting and controls in compliance with the set Government guidelines and regulations
- Fostering a culture that promotes team capability, reflects positive values which facilitate performance, professionalism and innovation
- Maintaining the Commission’s asset registers
- Coordinating the provision of effective administrative support services such as security, office accommodation, records management, transport among others
- Ensuring effective implementation and compliance with legislative, statutory and regulatory requirements relating to Human Resource, Finance, Accounts, Administration and ICT services
- Coordinating the Commission’s Information Communication Technology Management Systems;
- Coordinating the mainstreaming, implementation and ensuring adherence to regulatory requirements in regard to gender and disability mainstreaming, diversity and other cross cutting obligations
Units and who leads them
Finance and Accounts
Joseph Kimathi · Assistant Director, Finance and Accounts
Budgeting, accounting, payments to suppliers and the Commission's financial reporting.
Supply Chain Management
George Ngiri · Assistant Director, Supply Chain Management
Procurement of goods, works and services, the suppliers register and asset disposal under the Public Procurement and Asset Disposal Act.
Human Resource and Administration
Peggy Ngaira · Assistant Director, Human Resource and Administration
Recruitment, staff development and welfare, records, transport, security and the running of the Commission's offices.
Information Communication and Technology
Flora Ngonze · Assistant Director, Information Communication and Technology
The Commission's systems, networks and data — including the complaints management information system and this website.
Head of department
Viola Ochola
Director, Access to Information
Mandate
Facilitates the right of access to information: reviews and determines ATI applications, oversees public entities' compliance and drives proactive disclosure.
Contact the department
What it does
13 responsibilities- Reviewing and determining applications on violation of the right of access to information
- Initiating investigations on violations of the provisions of the ATI Act
- Requesting, receiving and evaluating public entities reports on implementation of the ATI Act
- Designing and facilitation of mechanisms for hearing and determination of ATI applications
- Designing and developing programmes to facilitate proactive disclosure of information and data held by public entities and private bodies
- Designing, developing and implementing programmes for public sensitization and awareness on access to information
- Facilitating public sensitization and awareness on the right of access to information
- Monitoring Kenya’s compliance with international treaty obligations relating to freedom of and the right of access to information
Head of department
Gilbert Kirui
Director, Strategy, Research and Compliance
Mandate
Research, systemic-issue analysis, complaints records and monitoring of public officers' compliance with leadership, integrity and ethics requirements.
What it does
11 responsibilities- Monitoring, evaluation of reports on compliance by state or Public Officers with the Constitutional and Statutory requirements relating to leadership, integrity and ethics
- Carrying out relevant research on complaints, current trends of dispute resolution with comparable institutions and other appropriate matters
- Monitoring and evaluating the status of the various complaints
- Identifying systemic issues and recommending remedial measures and proactive action
- Managing the process of carrying out relevant research on complaints and other matters on administrative justice and access to information
- Carrying out relevant research on complaints, current trends of dispute resolution with comparable institutions
- Undertaking research on systemic issues and recommending remedial measures and proactive actions
- Reporting on compliance by State or Public Officers with the Constitutional and Statutory requirements relating to leadership, integrity and ethics
Head of department
Hon. Charles Njagua Kanyi
Commissioner in Charge of Complaints & Investigations
Mandate
Receives and resolves complaints, conducts investigations and hearings, and provides the Commission's legal services.
Contact the department
What it does
12 responsibilities- Developing, reviewing and implementing strategies and guidelines on complaints, investigations and legal
- Coordinating handling of complaints, investigation and legal services
- Coordinating the design and facilitation of mechanisms for formal hearings and inquiries by the Commission
- Developing and reviewing guidelines on implementation of alternative dispute resolution mechanism
- Coordinating investigation on any conduct in state affairs, or any act or omission in public administration by any State organ, State or public officer in National and County Governments that is alleged or suspected to be prejudicial or improper or is likely to result in any impropriety or prejudice
- Coordinating investigation on complaints of abuse of power, unfair treatment, manifest injustice or unlawful, oppressive, unfair or unresponsive official conduct within the public sector
- Advising on modes and mechanisms for mediation and reconciliation
- Providing advice on all legal aspects of the Commission, Regulations and other legal statutes
Units and who leads them
Investigations Division
Morine Akinyi · Assistant Director, Investigations
Investigates complaints that cannot be settled on the papers, and systemic failures the Commission takes up on its own motion.
Complaints, Legal Services and Regional Coordination
Sarah Muthiga · Assistant Director, Complaints, Legal Services and Regional Coordination
Receives and resolves complaints, advises on the law in each file and coordinates the regional offices and Huduma Centre desks.
Head of department
Osman Mohamed
Director, Public Education, Advocacy and Corporate Communications
Mandate
Public education, advocacy, media and stakeholder engagement, and the Commission's resource centre.
Contact the department
What it does
8 responsibilities- Coordinating development, review and implementation of public education, advocacy, corporate communication and social media strategies and guidelines
- Developing public education, advocacy and communication; and media platforms content for the general public and special groups such as media and non-state actors
- Facilitating Commission’s official and public events
- Promoting partnerships and leverage on platforms by partner organisations to create awareness and conduct public education
- Undertaking research in public education, advocacy and corporate communication
- Coordinating sensitization and training of Ministries, Departments and Agencies on complaints management and access to information
- Overseeing the development and implementation of crisis communication plans and advising the Commission in crisis communication;
- Managing the Commissions Resource Centre and disseminating information to the public
Units and who leads them
Sammy Cheboi
Assistant Director, Public Education, Advocacy and Corporate Communications
About the Commission